Royston Glass Ltd Terms & Conditions - texturedglassdesign.co.uk
This Agreement was last modified on May 8th, 2018.
Please read these Terms & Conditions completely using texturedglassdesign.co.uk which is owned and operated by Royston Glass Ltd, Unit 3 Park Spring, Springvale Road, Grimethorpe, Barnsley, South Yorkshire, S72 7BQ (Company Registration No: 6452072). This Agreement documents the legally binding terms and conditions attached to the use of the website at texturedglassdesign.co.uk.
This website has been designed as an informational environment, through which information on our products and services can be accessed and enquiries can be made.
Royston Glass Ltd is governed by the laws and Jurisdiction of England and Wales.
Royston Glass Ltd reserves the right to change or amend these Terms & Conditions at any time. Should you have agreed to a previous version of these Terms & Conditions, you will be notified of the changes that have been made.
By using or accessing the website in any way, or by viewing or browsing the website, you are agreeing to be bound by these Terms & Conditions.
Ordering Goods/Samples
Orders cannot be placed via texturedglassdesign.co.uk. This website is designed as an informational platform only. Orders can be placed by contacting Royston Glass Ltd via the ‘Contact Us’ form at the foot of each page
Royston Glass reserves the right to decline orders for bulk, high value or otherwise suspicious purchases. Every effort is made to ensure the accuracy of information contained within our site. If for whatever reason we are unable to fulfil your order we will offer the nearest possible alternative or issue a full refund where payment has already been processed.
Industry Tolerances
When placing orders please allow for industry standard machine/cutting tolerances +/- 2mm.
Holes/Socket Cut-outs
The position of a hole or Socket Cut-out is critical on toughened glass. The diameter of holes/cut-outs must be, at a minimum, equal to the thickness of the glass.
Dimension from edge of glass to edge of hole must be no less than 1.5x thickness of the glass.
Dimension from corner of glass panel to edge of hole must be no less than 4x thickness of the glass.
Corners
When glass is processed with a polished edge, external corners will be sharp. This sharpness can be removed by application of an additional process known as radius corners.
External Radius Corners must be specified at point of order and attract a machining surcharge.
Cut-outs
If glass has internal cut-outs, a minimum radius corner will be applied to said corner. This will be 6mm for a ground finish and 13mm for a polished finish.
Polishing
Our polishing is done either by CNC Machine, or a Straight-Line Edger. There is a slight difference in the finish, but both are a high standard.
Toughening Stamps
All toughened glass supplied by Royston Glass for decorative products will be edge stamped. Face Stamping is available on request.
Anisotropy
Where glass has been thermally toughened, areas of different stress are produced across the cross the glass. These areas produce a bi-refringent effect in the glass, which is visible in polarised light. The effect results in the stress marks in the glass appearing as colour spots in polarised light, known as ‘leopard spots’. The amount of polarised light depends on the weather conditions and the angle of the sun. The bi-refringent effect is more noticeable either at a glancing angle or through polarised lenses.
Nickel Sulphide Inclusions
In rare instances, Toughened glass can break spontaneously without any applied load due to small Nickel Sulphide inclusions that may be present in all float glass. These spontaneous breakages can occur months or even years after toughening.
Any such spontaneous breakages cannot be 100% avoided due the aforementioned naturally occurring inclusions inherent in all float glass, and such breakages are therefore not covered under the Royston Glass Warranty.
Colour & Pattern Reproduction
Colours displayed on our website and brochures are to be used as a guide only. Reproduction of colour online is as accurate as photographic and electronic processes allow.
Royston Glass can provide a colour match to most paint manufacturers shades to a higher than 95% accuracy. Should you wish to be assured of the colour match we recommend you contact Royston Glass to request a colour sample. If a customer intends to place a repeat order the customer should be aware that there may be a minimal colour difference due to paint batch processes. In these circumstances it is recommended that the customer contact us before placing the order so that we can do our utmost to replicate the original batch shade.
Textured Glass Design by Royston Glass is a hand made product. Images and/or samples of patterns are to be used as a guide only. Due to the bespoke nature of the manufacturing process, each piece of glass is unique.
Providing Templates
Should customers wish to send Royston Glass their own templates to enable us to manufacture shaped glass they can do so by sending to the address shown at the foot of this page. Royston Glass will manufacture to the size and shape of the template subject to industry standard machine/cutting tolerances +/- 2mm, and in accordance with the industry tolerances detailed above. Royston Glass will contact you if other manufacture limitations prevent us replicating the template.
Customers sending templates to Royston Glass do so at their own risk. We will not be held responsible for loss or damage of the template or be held liable for any associated costs the customer incurs producing or sending the template. Templates will only be returned at customers request and cost.
Payment
We accept payment using most major credit/debit cards via telephone or at our premises (Unit 3 Park Spring, Springvale Road, Grimethorpe, Barnsley, South Yorkshire, S72 7BQ). Payment can also be made by BACS Bank Transfer (details available on request), or by Cheque.
Goods will only be released once payment has been received by us in full. You may pay for purchases using the following Cards: Visa Debit, Visa Credit, Visa Electron, MasterCard, Maestro UK, Solo and JCB.
Please be sure to provide the exact billing and delivery address and contact telephone number to prevent delays in processing your order.
Card Payment is powered by Worldpay.
Complaints/Queries
If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order please either contact us, or telephone us on 01226 700027, or write to: Royston Glass Ltd, Customer Service, Unit 3 Park Spring, Springvale Road, Grimethorpe, Barnsley, South Yorkshire, S72 7BQ and we will do everything we can to help.
Unwanted Goods
We do not offer refunds or exchanges on unwanted goods unless they are faulty or identified as damaged on receipt of delivery.
Cancelling Orders
There is no right to cancel an order once payment is received or deposit payment has been made. As goods are manufactured bespoke to customer specification they are as such custom made. Please refer to 'The Customer Contracts Regulations 2014' for full details.
Faulty Goods
Any return of goods must be agreed and authorised by us in writing before they can be accepted. Please report faults within 24hrs of delivery. Goods will only be replaced or refunded after this time at company discretion. If you purchase goods from us that are found to be faulty we will supply a replacement product, arrange for repair or give a full refund of the purchase price.
Simply return the goods via post or carrier (you are advised to obtain a proof of posting certificate available from Post Office or carriers at no additional charge). Upon receipt we will examine goods. We aim to provide a replacement, arrange a repair or refund within 10 working days.
Visual Quality of Glass
No defects should be visible from a distance of 3 meters or over when the glass is in its final position.
Small defects in the glass that are visible within a distance less than 3 meters for example scratches, bubbles and specs in paint are considered normal in the glass industry.
The above guidance is in accordance with the Glass & Glazing Federation Code of Practice.
Guarantee
Royston Glass will use reasonable endeavours to repair or replace free of charge, any coating which is found to be delaminating or discolouring within a period of five (5) years from the delivery date. This guarantee is subject to full payment for all products, charges, fees and reasonable notice by the customer of such fault to Royston Glass. The customer must maintain and clean the product (s) in a proper manner. This guarantee excludes wilful damage and normal wear and tear.
An installation undertaken by Royston Glass is valid for twelve (12) months from the installation date.
Where as customer has exercised their right to Erasure under the GDPR 2018 Legislation, then they forgo relevant product guarantees.
The guarantee only applies to the customer noted on the order form and is not transferable. This does not affect any Statutory Rights.
Data Protection
Your personal details will not be passed on or sold to any company in accordance with the GDPR 2018 Legislation. We may from time to time contact existing customers by email to inform them of new products, services or offers. If you do not wish to receive these emails you may opt out of our mailing list at any time.
We do not share customer details with any 3rd parties.
For further information on what Customer Data Royston Glass stores and periods of data retention, please see our Privacy Policy.
Intellectual Property
Texturedglassdesign.co.uk and its original content, features, and functionality are owned by Royston Glass Ltd and are protected by international copyright and other intellectual property or proprietary rights laws.
Accuracy Warning
The informational content of this site is offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site and shall not be responsible or liable for any errors or omissions in the information.
Website Terms of Use
The use of this website is subject to the following terms of use:
Please read these Terms & Conditions completely using texturedglassdesign.co.uk which is owned and operated by Royston Glass Ltd, Unit 3 Park Spring, Springvale Road, Grimethorpe, Barnsley, South Yorkshire, S72 7BQ (Company Registration No: 6452072). This Agreement documents the legally binding terms and conditions attached to the use of the website at texturedglassdesign.co.uk.
This website has been designed as an informational environment, through which information on our products and services can be accessed and enquiries can be made.
Royston Glass Ltd is governed by the laws and Jurisdiction of England and Wales.
Royston Glass Ltd reserves the right to change or amend these Terms & Conditions at any time. Should you have agreed to a previous version of these Terms & Conditions, you will be notified of the changes that have been made.
By using or accessing the website in any way, or by viewing or browsing the website, you are agreeing to be bound by these Terms & Conditions.
Ordering Goods/Samples
Orders cannot be placed via texturedglassdesign.co.uk. This website is designed as an informational platform only. Orders can be placed by contacting Royston Glass Ltd via the ‘Contact Us’ form at the foot of each page
Royston Glass reserves the right to decline orders for bulk, high value or otherwise suspicious purchases. Every effort is made to ensure the accuracy of information contained within our site. If for whatever reason we are unable to fulfil your order we will offer the nearest possible alternative or issue a full refund where payment has already been processed.
Industry Tolerances
When placing orders please allow for industry standard machine/cutting tolerances +/- 2mm.
Holes/Socket Cut-outs
The position of a hole or Socket Cut-out is critical on toughened glass. The diameter of holes/cut-outs must be, at a minimum, equal to the thickness of the glass.
Dimension from edge of glass to edge of hole must be no less than 1.5x thickness of the glass.
Dimension from corner of glass panel to edge of hole must be no less than 4x thickness of the glass.
Corners
When glass is processed with a polished edge, external corners will be sharp. This sharpness can be removed by application of an additional process known as radius corners.
External Radius Corners must be specified at point of order and attract a machining surcharge.
Cut-outs
If glass has internal cut-outs, a minimum radius corner will be applied to said corner. This will be 6mm for a ground finish and 13mm for a polished finish.
Polishing
Our polishing is done either by CNC Machine, or a Straight-Line Edger. There is a slight difference in the finish, but both are a high standard.
Toughening Stamps
All toughened glass supplied by Royston Glass for decorative products will be edge stamped. Face Stamping is available on request.
Anisotropy
Where glass has been thermally toughened, areas of different stress are produced across the cross the glass. These areas produce a bi-refringent effect in the glass, which is visible in polarised light. The effect results in the stress marks in the glass appearing as colour spots in polarised light, known as ‘leopard spots’. The amount of polarised light depends on the weather conditions and the angle of the sun. The bi-refringent effect is more noticeable either at a glancing angle or through polarised lenses.
Nickel Sulphide Inclusions
In rare instances, Toughened glass can break spontaneously without any applied load due to small Nickel Sulphide inclusions that may be present in all float glass. These spontaneous breakages can occur months or even years after toughening.
Any such spontaneous breakages cannot be 100% avoided due the aforementioned naturally occurring inclusions inherent in all float glass, and such breakages are therefore not covered under the Royston Glass Warranty.
Colour & Pattern Reproduction
Colours displayed on our website and brochures are to be used as a guide only. Reproduction of colour online is as accurate as photographic and electronic processes allow.
Royston Glass can provide a colour match to most paint manufacturers shades to a higher than 95% accuracy. Should you wish to be assured of the colour match we recommend you contact Royston Glass to request a colour sample. If a customer intends to place a repeat order the customer should be aware that there may be a minimal colour difference due to paint batch processes. In these circumstances it is recommended that the customer contact us before placing the order so that we can do our utmost to replicate the original batch shade.
Textured Glass Design by Royston Glass is a hand made product. Images and/or samples of patterns are to be used as a guide only. Due to the bespoke nature of the manufacturing process, each piece of glass is unique.
Providing Templates
Should customers wish to send Royston Glass their own templates to enable us to manufacture shaped glass they can do so by sending to the address shown at the foot of this page. Royston Glass will manufacture to the size and shape of the template subject to industry standard machine/cutting tolerances +/- 2mm, and in accordance with the industry tolerances detailed above. Royston Glass will contact you if other manufacture limitations prevent us replicating the template.
Customers sending templates to Royston Glass do so at their own risk. We will not be held responsible for loss or damage of the template or be held liable for any associated costs the customer incurs producing or sending the template. Templates will only be returned at customers request and cost.
Payment
We accept payment using most major credit/debit cards via telephone or at our premises (Unit 3 Park Spring, Springvale Road, Grimethorpe, Barnsley, South Yorkshire, S72 7BQ). Payment can also be made by BACS Bank Transfer (details available on request), or by Cheque.
Goods will only be released once payment has been received by us in full. You may pay for purchases using the following Cards: Visa Debit, Visa Credit, Visa Electron, MasterCard, Maestro UK, Solo and JCB.
Please be sure to provide the exact billing and delivery address and contact telephone number to prevent delays in processing your order.
Card Payment is powered by Worldpay.
Complaints/Queries
If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order please either contact us, or telephone us on 01226 700027, or write to: Royston Glass Ltd, Customer Service, Unit 3 Park Spring, Springvale Road, Grimethorpe, Barnsley, South Yorkshire, S72 7BQ and we will do everything we can to help.
Unwanted Goods
We do not offer refunds or exchanges on unwanted goods unless they are faulty or identified as damaged on receipt of delivery.
Cancelling Orders
There is no right to cancel an order once payment is received or deposit payment has been made. As goods are manufactured bespoke to customer specification they are as such custom made. Please refer to 'The Customer Contracts Regulations 2014' for full details.
Faulty Goods
Any return of goods must be agreed and authorised by us in writing before they can be accepted. Please report faults within 24hrs of delivery. Goods will only be replaced or refunded after this time at company discretion. If you purchase goods from us that are found to be faulty we will supply a replacement product, arrange for repair or give a full refund of the purchase price.
Simply return the goods via post or carrier (you are advised to obtain a proof of posting certificate available from Post Office or carriers at no additional charge). Upon receipt we will examine goods. We aim to provide a replacement, arrange a repair or refund within 10 working days.
Visual Quality of Glass
No defects should be visible from a distance of 3 meters or over when the glass is in its final position.
Small defects in the glass that are visible within a distance less than 3 meters for example scratches, bubbles and specs in paint are considered normal in the glass industry.
The above guidance is in accordance with the Glass & Glazing Federation Code of Practice.
Guarantee
Royston Glass will use reasonable endeavours to repair or replace free of charge, any coating which is found to be delaminating or discolouring within a period of five (5) years from the delivery date. This guarantee is subject to full payment for all products, charges, fees and reasonable notice by the customer of such fault to Royston Glass. The customer must maintain and clean the product (s) in a proper manner. This guarantee excludes wilful damage and normal wear and tear.
An installation undertaken by Royston Glass is valid for twelve (12) months from the installation date.
Where as customer has exercised their right to Erasure under the GDPR 2018 Legislation, then they forgo relevant product guarantees.
The guarantee only applies to the customer noted on the order form and is not transferable. This does not affect any Statutory Rights.
Data Protection
Your personal details will not be passed on or sold to any company in accordance with the GDPR 2018 Legislation. We may from time to time contact existing customers by email to inform them of new products, services or offers. If you do not wish to receive these emails you may opt out of our mailing list at any time.
We do not share customer details with any 3rd parties.
For further information on what Customer Data Royston Glass stores and periods of data retention, please see our Privacy Policy.
Intellectual Property
Texturedglassdesign.co.uk and its original content, features, and functionality are owned by Royston Glass Ltd and are protected by international copyright and other intellectual property or proprietary rights laws.
Accuracy Warning
The informational content of this site is offered for informational purposes only; this site shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site and shall not be responsible or liable for any errors or omissions in the information.
Website Terms of Use
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- All trademarks reproduced in this website which are not the property of, or licensed to, Royston Glass Ltd are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Would you prefer a classic coloured glass splashback? Visit Royston Glass Splashbacks - www.roystonglass.co.uk
|
|
Royston Glass Limited Unit 3 Park Spring, Springvale Road, Grimethorpe, S72 7BQ Tel: 01226 700 027 Fax: 01226 700 026 Email: [email protected]